Terms & conditions

Prices

All prices, including those of shipping, are as quoted at the time of ordering. Tablewhere reserves the right to change these prices at any time. It may not always be possible to quote shipping costs at the time of ordering (especially for overseas orders), in which case the customer agrees to pay these costs once the parcel has been packed and weighed.

Terms of payment

Orders are to be paid for in full before goods can be despatched.

Products

Products are subject to availability. If we cannot satisfy your order to due to stock unavailability, we will inform you as soon as we can. We reserve the right not to accept any order.

Order cancellation

For purchases of items held in stock, amendments to the order can be made up until the time of despatch. In accordance with statutory rights, a customer is able to cancel their order up to seven days from the day after receiving the goods. If the company is not at fault the customer will be liable for packing, handling and all shipping costs and will be refunded less these costs.

If Tablewhere has already placed an order with a third party manufacturer on a customer’s behalf, we reserve the right to refuse cancellation. We cannot be held responsible for manufacturer delays; therefore these terms remain the same regardless of the time elapsed.  When cancellation is agreed, a discretionary administration charge will be payable by the customer of not less than 25% of the order value – part of this cost may already be covered by a deposit.

In accordance with the Distance Selling Regulation 2000, notification of cancellation must be in writing either by either by email to sales@tablewhere.co.uk or by post to Tablewhere  Ltd., 4 Queens Parade Close, London N11 3FY

Loss in transit

Orders can take up to 10 days to be processed and delivered. In the event that an order is not received after this period, we must be notified immediately. This will enable us to track the parcel with the couriers and determine liability for the loss. Once liability is determined, we will endeavour to replace items that have been lost in transit. If we are unable to do so, a refund will be issued for the total amount of the order.

If a parcel has been delivered correctly and signed for, the goods will be considered received and the company will not be liable for any loss.

Damage in transit

Damaged goods should be returned or photographed, clearly showing the ‘Tablewhere guarantee’ sticker. A refund will be issued on receipt of this proof.

Goods returned

Arrangements must be made with our returns department before pieces are accepted. All customer information, including a telephone number and reason for return should be provided with the goods.

Part orders

Occasionally it may not be possible to fulfil entire orders. In these circumstances we will endeavour to provide the missing items after the initial shipment has been made. If we are unable to provide the items after 28 days, a refund will be issued for the goods. A priority waiting list is operated for these customers who will be the first to be contacted when new stock arrives.

Acceptance of these terms

Unless notification is received within 7 days of  placing  order/ receipt of goods the customer will be deemed to have accepted all of these terms and conditions.

English Law

These Terms & Conditions are subject to English Law.   Your Statutory Rights are not affected.

English Law will prevail in any dispute, regardless of the location of  the customer and/or origin

 of the transaction.

Tablewhere Limited

Registered in England – Company Registration Number 4084917

Registered Office        - 4 Queens Parade Close, London N11 3FY

VAT Registration          - 766 3847 84